Return & Refund Policy
Your satisfaction is our priority! If you’re not fully satisfied with your order, you may request a return.
Return Eligibility
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You must contact us within 15 days of delivery to request a return.
Shipping Policy
Thank you for shopping with us! Below you'll find all the important details about our shipping process. Please read carefully before placing your order.
Shipping Locations
We currently ship to the United States and selected international countries. If you're unsure whether we ship to your location, feel free to reach out at sales@deepcatch.shop before placing your order.
Processing Time
All orders are processed within 1–3 business days. Once your order is shipped, you'll receive a confirmation email with tracking information.
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Orders placed on weekends or holidays will be processed the next business day.
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Please make sure your address is entered correctly. We are not responsible for orders delayed or lost due to incorrect shipping information.
Shipping Time & Methods
| Location | Estimated Delivery Time | Shipping Provider |
|---|---|---|
| United States | 7–15 business days | USPS, UPS, or local partners |
| International | 10–25 business days | Varies by region |
Some items may ship from our overseas warehouses to ensure availability. Please allow additional time during peak seasons, holidays, or due to carrier delays.
Shipping Fees
We offer free standard shipping on most orders over a certain amount (as listed at checkout). Shipping fees, if applicable, will be calculated and displayed at checkout.
Delayed or Lost Packages
While we do our best to ensure timely delivery, please note that we are not responsible for delays caused by the carrier, customs, or other factors beyond our control.
If your tracking information hasn't updated in 7+ days or your package appears to be lost, contact us at sales@deepcatch.shop and we’ll investigate the issue right away.
Returns Due to Failed Delivery
If a package is returned to us due to an incorrect address, refusal, or failed delivery attempt, the customer will be responsible for reshipping fees or may request a refund (excluding original shipping fees).
Split Shipments
To speed up delivery, we may ship your items separately depending on availability. You will receive separate tracking numbers for each shipment if this applies.
Questions?
For any shipping-related concerns, please email us at sales@deepcatch.shop Our support team typically responds within 24 hours (Monday–Friday).
